If a payment fails during the renewal process, members should try the following steps:
- Confirm credit card or payment details are correct.
- Ensure the session has not timed out.
- Retry the transaction using a supported browser.
- Avoid refreshing the page multiple times during submission.
If the issue persists, a service representative can verify payment status and assist with resolution. Manual intervention or payment exceptions may be required in some cases.
Coverage remains protected while a valid renewal is being processed.